United Airlines Unaccompanied Minor Service: Everything You Need to Know

United Airlines offers a comprehensive Unaccompanied Minor (UM) service to ensure the safe and enjoyable travel of children flying alone. This service is designed to provide extra supervision and assistance from departure to arrival, ensuring that young travelers are cared for every step of the way. For parents and guardians, understanding the specifics of united airlines unaccompanied minor service is crucial to making informed decisions about their child's solo travel. In this article, we will delve into the details of United Airlines' Unaccompanied Minor service, including its requirements, benefits, booking process, and tips for parents and guardians. For further assistance, you can contact United Airlines' customer service at 1-888-356-5330 or United Airlines En Español Telefono for Spanish-language support.

What is the United Airlines Unaccompanied Minor Service?

The Unaccompanied Minor service by United Airlines is a specialized program for children traveling without a parent or guardian. This service ensures that minors receive dedicated attention and support throughout their journey. The program is tailored to the needs of young travelers, providing them with a safe, comfortable, and stress-free experience from check-in to their final destination.

Eligibility Criteria

Understanding who qualifies for the Unaccompanied Minor service is crucial for a smooth booking process. United Airlines has specific age requirements and guidelines:

Ages 5 to 14: The service is mandatory for children in this age group when traveling alone on both domestic and international flights.
Ages 15 to 17: The service is optional but available upon request.

Children under 5 years of age are not permitted to travel alone under any circumstances.

Key Features of the Service

The Unaccompanied Minor service includes several features designed to ensure the well-being of young travelers:

Dedicated Staff Assistance: Unaccompanied Minors are assigned to a designated United Airlines representative who assists with check-in, security, and boarding.

Pre-Boarding: Allows minors to board the aircraft before other passengers to help them settle in comfortably and meet the flight attendants.

In-Flight Care: Flight attendants are informed of Unaccompanied Minors and will regularly check on them during the flight.

Connection Assistance: For connecting flights, children are escorted between gates and are supervised during layovers.

Arrival Coordination: Upon arrival, Unaccompanied Minors are handed over to a pre-designated adult with valid identification as indicated on the Unaccompanied Minor form.

Booking the Unaccompanied Minor Service

Booking the Unaccompanied Minor service involves several steps. Here's a detailed guide to ensure a seamless process:

1. Reservation

When booking a flight for a child traveling alone, it's important to notify United Airlines that the child is an Unaccompanied Minor. This can be done through:

Online Booking: Indicate the child’s status as an Unaccompanied Minor when making a reservation on the United Airlines website.
Customer Service: Call United Airlines’ reservations department at 1-888-356-5330 or United Airlines En Español Telefono for Spanish-language assistance.

2. Unaccompanied Minor Form

Complete the Unaccompanied Minor form, which includes details about the child, the accompanying adults at departure and arrival, and any special instructions or needs.

3. Service Fee

A service fee applies for the Unaccompanied Minor service, which covers the extra care and supervision provided by the airline. The fee structure is as follows:

Domestic Flights: $150 each way.
International Flights: Fees vary based on the destination.

4. Check-In

On the day of departure, arrive at the airport at least 2 hours before the flight. Check in at the counter, where the child will be introduced to a United Airlines representative who will accompany them through security and to the gate.

Preparing Your Child for Solo Travel

Ensuring that your child is prepared for their solo journey is crucial for their comfort and confidence. Here are some tips:

Explain the Process: Talk through the entire travel process, including check-in, security checks, boarding, and the flight itself.
Pack Essentials: Include essentials in your child’s carry-on, such as snacks, a water bottle, entertainment (books, tablets, games), and a comfort item like a favorite toy or blanket.
Emergency Contact Information: Ensure your child knows how to reach you or another responsible adult in case of emergencies.
Practice Communication: Teach your child how to ask for help from airline staff if needed.

Guidelines for Drop-Off and Pick-Up

Both the drop-off and pick-up processes require careful coordination:


Arrive Early: Arrive at the airport early to allow ample time for the check-in process.
ID Requirements: The adult dropping off the child must provide valid identification and stay until the flight has departed.
Introduce to Staff: Ensure the child meets the assigned airline representative who will assist them through to the gate.


Arrive on Time: Be at the airport at least 30 minutes before the scheduled arrival time.
Identification: Bring valid identification matching the details on the Unaccompanied Minor form.
Collect Belongings: Check that the child has all their belongings before leaving the airport.

Frequently Asked Questions

Q: What if my child has a connecting flight?

A: United Airlines provides supervised escort between connecting flights. Unaccompanied Minors will be accompanied by a staff member to the connecting gate.

Q: Can siblings travel together under the Unaccompanied Minor service?

A: Yes, siblings can travel together. However, the service fee applies per child.

Q: What happens if a flight is delayed or canceled?

A: In case of delays or cancellations, United Airlines ensures that the Unaccompanied Minor is taken care of and alternative arrangements are made promptly.

Q: Are there restrictions on certain flights or destinations?

A: Unaccompanied Minors are generally allowed on most United Airlines flights. However, certain flights or destinations may have restrictions, which can be confirmed during booking. For more detailed information or specific inquiries, you can contact United Airlines directly at 1-888-356-5330 or United Airlines En Español Telefono for support in Spanish.


United Airlines' Unaccompanied Minor service is a robust program designed to make solo travel safe and comfortable for children. From dedicated staff assistance to in-flight care and connection supervision, every aspect is tailored to support young travelers. By understanding the requirements, booking procedures, and preparation tips, parents and guardians can ensure a smooth and stress-free travel experience for their children. For any questions or additional support, reach out to United Airlines’ customer service at 1-888-356-5330 or United Airlines En Español Telefono for assistance in Spanish.
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