If your Myki card is registered and it is lost or stolen, report that as soon as possible by calling 1800 800 007, or logging on to your online Myki account, or going a PTV Hub. Hubs are located at Southern Cross station, at 750 Collins Street, Docklands, and in Geelong and Bendigo. Your balance is protected from the time you report the problem.
If your Myki isn’t registered and you lose it, you can’t protect the balance, or transfer any balance to a new card.
You can organise a replacement for a registered card from any of above locations, and the balance on your lost card will be transferred to the new one. You can’t get a replacment card from a railway station.
When applying for a new card online, go to “My Myki account”, click on “My transactions”, scroll to the bottom of the page to “Card utilities”, and click on “Report lost or stolen Myki”.
If applying over the phone, you will need the card number, your account details and your Myki security code – the four digit number that was sent to you in an email when you first purchased/registered your Myki card.
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If your Myki isn’t registered and you lose it, you can’t protect the balance, or transfer any balance to a new card.
You can organise a replacement for a registered card from any of above locations, and the balance on your lost card will be transferred to the new one. You can’t get a replacment card from a railway station.
When applying for a new card online, go to “My Myki account”, click on “My transactions”, scroll to the bottom of the page to “Card utilities”, and click on “Report lost or stolen Myki”.
If applying over the phone, you will need the card number, your account details and your Myki security code – the four digit number that was sent to you in an email when you first purchased/registered your Myki card.