If your card stops working or is damaged, you can replace it at a Premium Metro station, a staffed V/Line station within the Myki boundary, a PTV Hub, over the phone, or online. However, if the damage is such that the card can’t be read, the balance can’t be immediately transferred to your new card, so you’ll have to top up the new card with Myki Money or a Myki Pass in the meantime.
In that case, it will take up to 36 hours to transfer a Myki Pass to your new card, and up to 7 days to transfer any Myki Money to your new card.
You can also post a damaged or defective card to PTV for replacement. You will need to print out the Replacement Request Receipt and post it along with the Myki you want to replace. It will take at least 10 business days for the new card, preloaded with any remaining balance, to be sent back to you.
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In that case, it will take up to 36 hours to transfer a Myki Pass to your new card, and up to 7 days to transfer any Myki Money to your new card.
You can also post a damaged or defective card to PTV for replacement. You will need to print out the Replacement Request Receipt and post it along with the Myki you want to replace. It will take at least 10 business days for the new card, preloaded with any remaining balance, to be sent back to you.