Monetary compensation for poor service delivery can only be claimed if you have travelled for 10 or more days with a Myki Pass that is for 28 days or longer.
When Yarra Trams, Metro Trains or V/Line miss their monthly performance targets, you can claim compensation. Given the electronic nature of the Myki system, it is ridiculous that getting compensation is a manual process, involving filling in a form and posting it. It seems obvious that the system is designed to discourage passengers from getting the compensation they are owed.
Compensation is paid as the Myki Money equivalent of the zones covered by the Pass, rather than extending the duration of the Pass.
There are several ways to make use of the Myki Money compensation:
Use it after your Pass expires. Note, however, that if you have another Pass loaded on your card, the Myki system will always use that first if it is valid for your trip.
Use it for travel in other zones, including V/Line journeys.
Request that the compensation amount is added to a different Myki card, such as a family member’s card, or a second card that you use. This option is on the form.
Pay for your next Myki Pass using Myki Money. This is done by putting enough Myki Money on your card to pay for the Pass, then choosing the option on vending machine to buy a Pass with Myki Money. Unfortunately this option appears to only be available from vending machines.
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When Yarra Trams, Metro Trains or V/Line miss their monthly performance targets, you can claim compensation. Given the electronic nature of the Myki system, it is ridiculous that getting compensation is a manual process, involving filling in a form and posting it. It seems obvious that the system is designed to discourage passengers from getting the compensation they are owed.
Compensation is paid as the Myki Money equivalent of the zones covered by the Pass, rather than extending the duration of the Pass.
There are several ways to make use of the Myki Money compensation:
Use it after your Pass expires. Note, however, that if you have another Pass loaded on your card, the Myki system will always use that first if it is valid for your trip.
Use it for travel in other zones, including V/Line journeys.
Request that the compensation amount is added to a different Myki card, such as a family member’s card, or a second card that you use. This option is on the form.
Pay for your next Myki Pass using Myki Money. This is done by putting enough Myki Money on your card to pay for the Pass, then choosing the option on vending machine to buy a Pass with Myki Money. Unfortunately this option appears to only be available from vending machines.