Virtually every aspect of Myki’s introduction was poorly handled. The PTUA flagged a number of design and implementation problems with Myki that needed fixing, and we are continuing to give feedback to Public Transport Victoria.
The biggest drawback with the Myki system is the state government’s unexplained decision not to make single-use tickets available, meaning that every public transport user must have a Myki card, loaded with sufficient credit, to be able to travel. This makes things extremely difficult for tourists, for new and occasional public transport users, or for passengers who have problems with their Myki, and it will be a further source of fare evasion.
As soon as Myki began operating, the PTUA asked that different sounds be introduced for a touch on and a touch off. Instead of that, we got the totally unnecessary introduction of a double beep for concession passengers.
Opportunities for buying and topping up cards are still too limited, especially for tram and bus users.
There have been a number of instances of people mistakenly “touching on” at the blue Myki Check machines, rather than the actual Myki card readers, and then being fined for not having touched on. We asked PTV to make changes to the relevant hardware and software which will make this less likely to occur.
Watch the system very carefully to ensure you’re being charged correctly. Keep a close eye on the Myki readers as you use them, check your transactions on the Myki Check machines (the blue machines in stations and some trams stops) at vending machines and/or via the PTV web site, and ring 1800 800 007 or contact PTV online if you suspect you have been overcharged
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GAJURA
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The biggest drawback with the Myki system is the state government’s unexplained decision not to make single-use tickets available, meaning that every public transport user must have a Myki card, loaded with sufficient credit, to be able to travel. This makes things extremely difficult for tourists, for new and occasional public transport users, or for passengers who have problems with their Myki, and it will be a further source of fare evasion.
As soon as Myki began operating, the PTUA asked that different sounds be introduced for a touch on and a touch off. Instead of that, we got the totally unnecessary introduction of a double beep for concession passengers.
Opportunities for buying and topping up cards are still too limited, especially for tram and bus users.
There have been a number of instances of people mistakenly “touching on” at the blue Myki Check machines, rather than the actual Myki card readers, and then being fined for not having touched on. We asked PTV to make changes to the relevant hardware and software which will make this less likely to occur.
Watch the system very carefully to ensure you’re being charged correctly. Keep a close eye on the Myki readers as you use them, check your transactions on the Myki Check machines (the blue machines in stations and some trams stops) at vending machines and/or via the PTV web site, and ring 1800 800 007 or contact PTV online if you suspect you have been overcharged