Receptionist Company Planet Ayurveda Wellness and Spa Centre Location Auckland City, Auckland
Receptionist
Company Planet Ayurveda Wellness and Spa Centre
Location Auckland City, Auckland
Type Part time, PermanentPlanet Ayurveda is wellness spa with unique treatments based on the holistic science of Ayurveda for total wellness & rejuvenation of the body, mind and spirit.
Our Reception team plays an important role in support of a number of vital functions. You work to build an experience that is memorable and unique. You will take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Reception Team makes transactions feel like part of the experience.
You will be fully focused on delivering an impeccable customer service, have proven experience with sales and work comfortably and confidently with KPIs and targets.
This is a key role that will see you supporting the Manager in day by day tasks.
Job Responsibilities:
• Offer a seamless customer experience and ensure guest satisfaction by overseeing a clean and safe facility that offers a five-star service regardless of the nature of the service being purchased by the client
• Answer all phones and email enquiries quickly and efficiently with outstanding telephone manners
• Have an extensive products and treatments knowledge and be confident recommending clients
• Knowledge of Kitomba ( customer booking system) is an advantage
• Perform cash, check, and credit card transactions accurately
• Maintain a clean and organized front desk and reception area at all times
• Use our online computer software for client check-ins, meticulously updating client accounts as needed and checking that all files are complete
• Understand and follow employee standards of conduct and ethics and strictly adhere to all company’s procedures
• Attend all scheduled meetings and training
• Assume other duties as assigned by the Manager and ensure you update the Manager and Director regularly
• Supervise all staff members and ensure they are always productive during their working hours or during their downtime
• Handle all guest complaints according to the Spa procedures and with the utmost confidence, grace and concern for their satisfaction
• Maximize the booking capacity and by upselling, rebooking and ensure team understand their responsibility
• Improving retail and ensure tester are nicely displayed and customers are given sample as required
• Monitor and clean the facilities regularly
• Perform opening and closing duties including staff huddles as assigned
• Have a willing attitude, great enthusiasm and be an excellent Team supporter
Required Knowledge, Skills & Abilities:
• Excellent verbal and written communication skills
• Excellent listening skills and ability to maturely handle client complaints
• Ability to work in a fast-paced, changing environment with excellent interpersonal skills
• Strong work ethic that includes punctuality, organization, and attention to detail
• Be able to work with different ethnicities – as work colleagues and clients
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Confidence and desire to provide excellent customer service
• Ability to quickly acquire and apply new knowledge and skills
• Ability to multitask and work well under pressure
• Basic computer skills (MS Office, email, MS Windows)
• Familiarity with basic cash-handling procedures
• High level of personal presentation
• Driver license
• Available to work at both locations in Ponsonby and Parnell
• Available to work weekends and late nights
Requirements:
• At least 1 year experience in a spa or a hotel front desk
• You must be in New Zealand and hold a valid work visa
• Immediate start
Only shortlisted candidates will be contacted.
Company Planet Ayurveda Wellness and Spa Centre
Location Auckland City, Auckland
Type Part time, PermanentPlanet Ayurveda is wellness spa with unique treatments based on the holistic science of Ayurveda for total wellness & rejuvenation of the body, mind and spirit.
Our Reception team plays an important role in support of a number of vital functions. You work to build an experience that is memorable and unique. You will take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Reception Team makes transactions feel like part of the experience.
You will be fully focused on delivering an impeccable customer service, have proven experience with sales and work comfortably and confidently with KPIs and targets.
This is a key role that will see you supporting the Manager in day by day tasks.
Job Responsibilities:
• Offer a seamless customer experience and ensure guest satisfaction by overseeing a clean and safe facility that offers a five-star service regardless of the nature of the service being purchased by the client
• Answer all phones and email enquiries quickly and efficiently with outstanding telephone manners
• Have an extensive products and treatments knowledge and be confident recommending clients
• Knowledge of Kitomba ( customer booking system) is an advantage
• Perform cash, check, and credit card transactions accurately
• Maintain a clean and organized front desk and reception area at all times
• Use our online computer software for client check-ins, meticulously updating client accounts as needed and checking that all files are complete
• Understand and follow employee standards of conduct and ethics and strictly adhere to all company’s procedures
• Attend all scheduled meetings and training
• Assume other duties as assigned by the Manager and ensure you update the Manager and Director regularly
• Supervise all staff members and ensure they are always productive during their working hours or during their downtime
• Handle all guest complaints according to the Spa procedures and with the utmost confidence, grace and concern for their satisfaction
• Maximize the booking capacity and by upselling, rebooking and ensure team understand their responsibility
• Improving retail and ensure tester are nicely displayed and customers are given sample as required
• Monitor and clean the facilities regularly
• Perform opening and closing duties including staff huddles as assigned
• Have a willing attitude, great enthusiasm and be an excellent Team supporter
Required Knowledge, Skills & Abilities:
• Excellent verbal and written communication skills
• Excellent listening skills and ability to maturely handle client complaints
• Ability to work in a fast-paced, changing environment with excellent interpersonal skills
• Strong work ethic that includes punctuality, organization, and attention to detail
• Be able to work with different ethnicities – as work colleagues and clients
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Confidence and desire to provide excellent customer service
• Ability to quickly acquire and apply new knowledge and skills
• Ability to multitask and work well under pressure
• Basic computer skills (MS Office, email, MS Windows)
• Familiarity with basic cash-handling procedures
• High level of personal presentation
• Driver license
• Available to work at both locations in Ponsonby and Parnell
• Available to work weekends and late nights
Requirements:
• At least 1 year experience in a spa or a hotel front desk
• You must be in New Zealand and hold a valid work visa
• Immediate start
Only shortlisted candidates will be contacted.
