Social Service Coordinator
Social Service Coordinator
role for Solution Master, Social Work Team (Brooklyn)
Job Type: Full-Time/ Part-Time
About Solution Master
Solution Master is a business process outsourcing (BPO) and customer service center specializing in bilingual (English and Chinese) products. Our offerings include, but are not limited to: call center management, customer service, training, quality assurance, data entry, content moderation, survey creation/deployment and direct social work service.
Our Social Work team works with a spectrum of healthcare clients (which include home health agencies, pain management clinics, and pharmacies) that serve a primarily immigrant patient population (mostly native Chinese-speaking). Providing our clients
with superior social work service is a top priority for our clients, and working with our team enables them to broaden the scope of services they can provide for their patients.
Knowledge in the social welfare system, entitlement benefits and the target population preferred
The ability of being a good listener and a team player is crucial, nonjudgmental, socially perceptive and empathic
Sensitivity to and understanding of the needs of the elderly. Prior experience working with older adults desirable
Highly organized and detail oriented; able to plan, manage and successfully complete multiple concurrent projects, frequently with short deadliness
Excellent verbal and written communication skills
Moderate computer skills required including experience with data entry management software and willingness to learn other programs as required.
Bilingual English/Chinese language required
This is a customer-facing role that is a part of our social service program. You will report to the Social Work Director in executing our working partners ’ projects, which will be focused on providing clients/patients direct social work services. The right candidate will be empathetic, flexible and inclusive of our staff’s and clients’ identities.
Conduct intake, assessment and provide social services, entitlement counseling, case assistance, information and referral as well as other program components as required by funding source and contractual obligations
Maintain accurate client records, both written and electronic and enter into client data base(s) in a timely manner
Ensure maintenance of client confidentiality; appropriate consent and release forms are obtained prior to contacting outside agencies and programs on client’s behalf
Assist in the planning and implementation of educational, recreational and health promotion activities
Participate in case conferences, staff meetings and training sessions
Work with Solution coworkers, community partners and seniors/families to implement plan of care
Required Skill and Experiences:
Education: bachelor's or Associate Degree from an accredited college/university required; preferably with a major in social sciences including social work, psychology, counseling, human services or sociology and extensive social service-related experience. OR an equivalent combination of the foregoing education and experience required.
Experience: Minimum of one year of social work experience in a mental health, health care or human services setting required. Knowledge of substance abuse, and familiarity with uniform case records and social services programs (SNAP, Medicaid, Medicare application, and etc.) required. Bilingual (English and Chinese) skills will be required.
Expected to be stationed at our working partners' location at Brooklyn such as:
ABI Healthcare - 945 57th street (Lower Level) Brooklyn, NY 11219
AE3 Pharmacy Inc.- 818 57TH ST, Brooklyn NY 11220
Compensation is commensurate with experience.
Job Types: Full-time, Part-time
Paid time off
Monday to Friday
Work Location: In person