Product Manager Auckland, New Zealand
DESCRIPTION
At FaceMe, we bring a human connection to the interactions you have with the artificial intelligences being increasingly employed by the businesses you deal with everyday.
FaceMe Product Managers play a vital role in making this a reality, by leading the development of FaceMe’s platform and helping take it to market.
As a Product Manager in our team, you will:
Deeply understand customer problems, empathise with their challenges and identify areas in which digital humans could make a difference.
Work with stakeholders within FaceMe (e.g. sales, marketing, customer success) to equip them with the product knowledge they require, and understand their needs.
Work with designers, researchers and engineers to test solution ideas and discover problem-solution fit.
Bring a methodical, systematic approach to prioritisation (e.g across features, technical debt, items, bugs etc.) which takes emphasises customer value and weighs up different drivers.
Keep the product backlog well maintained, and working with engineering to manage releases, navigate roadblocks etc,
Support the go to market process and communicating key product updates and changes across the organisation
REQUIREMENTS
General competencies that will help you in this role:
Problem solving ability
Thoroughness and attention to detail
Ability to be a positive influence on other team members
Openness, and willingness to learn new things
Ability to communicate with stakeholders openly and without ambiguity
Specific capabilities that will be necessary
Ability to rapidly identify, test and validate product ideas, prior to expending engineering effort towards building them.
Ability to conduct research-oriented interviews/conversations with customers/users with the purpose of understanding them and their needs better.
Ability to identify the right metrics to track to assess the value being provided by a product. This includes the ability to understand what information the analytics are conveying.
Ability to evaluate product-related requests from a broad range of stakeholders e.g. sales, marketing, customer success etc. alongside other priorities.
Ability to communicate product priorities across the organisation in a transparent manner.
Ability to help product teams break down large, complex pieces of work into small executable chunks.
Ability to comprehensively document requirements/stories etc. in a way that other members of the product team can easily understand.
A professional attitude towards performance feedback; providing it to others generously, and being open minded when receiving it from others.
BENEFITS
Life can be a constant juggle between the multiple roles we play (spouse, parent, caregiver, employee, friend etc). We encourage our people to live healthy, balanced lives by providing the flexibility they need to fulfil the responsibilities of those roles and other outside of work commitments. We offer flexible start and finish times, the ability to work from home when needed as well as an extra week’s leave each year.
We offer an annual learning allowance so we can keep growing and contributing, and we have health insurance to support our health and wellbeing. We also offer options so all of our employees can have an ownership stake in the business.
About FaceMe
At FaceMe, we are passionate about people and how we can use technology to create great customer experiences. Our personalised Digital Humans embody the most human customer experience available today – made possible by our incredible team of experienced AI practitioners, scientists, inventors, developers, project managers, marketers and dreamers.
We dream big and invent the incredible. We are fearless and not afraid of taking risks. We never stop asking questions and learning. We want to see our technology used to improve our world for future generations. We unashamedly prioritise creating experiences that customers and end users love.
We have offices in Auckland, Hamilton, Melbourne and we’re coming soon to Austin, Texas!
How We Do Things
We are a strong and connected team, deeply passionate about what we do. We value and trust one another and we’ve got each other’s backs. We treat each other well and care for one another’s wellbeing. We work together, celebrate life and loved ones together and have fun together.
What We Offer
Life can be a constant juggle between the multiple roles we play (spouse, parent, caregiver, employee, friend etc). We encourage our people to live healthy, balanced lives by providing the flexibility they need to fulfil the responsibilities of those roles and other outside of work commitments. We offer flexible start and finish times, the ability to work from home when needed as well as an extra week’s leave each year.
We have an annual learning allowance so we can keep growing and contributing, and we have health insurance to support our health and wellbeing. We also offer options so all of our employees can have an ownership stake in the business.
If you can't see any opportunities listed that match your skillset and aspirations but you're excited by what we're about and can see yourself contributing to the future, we'd love to hear from you. Email us at [email protected]lemail.com and let us know what kind of roles you're interested in, attaching your CV/resume.
Team photos:
Call Us
International: +64 9 974 4865
New Zealand: 0800 322 363
Australia: +61 3 9133 8963
North America: +1 415 633 8808
media enquiries: [email protected]
