Project Manager Auckland, New Zealand
DESCRIPTION
At FaceMe we passionately believe that Customer Experience is everything. This stems from the way we operate internally and our people centric culture, the methodologies we use to develop our product and how we support end users of our software applications. Core to all of this is the relationships we create and maintain with our customers, and the quality of the work that we deliver. The Project Manager is a key influencer in executing on these core values, by leading our enterprise project deployments.
This role encompasses both commercial and customer satisfaction outcomes in the delivery and successful execution of a Digital Human project to a customer or stakeholder. This begins with the accurate gathering of customer requirements through to the completion and communication of project outcomes. You will:
Ensure our customer implementation projects generate a positive commercial return for our customers.
Ensure our customers are net promoters of FaceMe. In particular that they are promoters of the implementation process.
Develop common engagement models and practices to drive down costs of execution while maintaining high customer engagement and satisfaction.
Work with the Director of Professional Services to ensure our core values are nurtured and enhanced.
How we're going to measure success
Customer relationships and market advocacy
Overall customer NPS and NPS relating to implementation projects
Margins on customer implementation projects
REQUIREMENTS
General competencies that will help you
Open mindedness, being comfortable to be wrong & embrace learning.
Systems thinking & a technical competence required for the delivery of software based solutions.
An unwavering passion for customer experience.
Relationship building & negotiation skills required for enterprise based engagements.
Outcomes focussed: A desire to lead and influence all stages of the technology and customer journey.
Process & documentation maturity building.
Discipline and rigour.
Attention to detail, business analysis and requirements definition.
Design thinking / User journey understanding.
Specific capability that will be necessary
Exercise sound judgement in identifying risk and ability to make appropriate interventions to mitigate those risks early - this relates to both operational, commercial and technical risk.
Excellent analytical skills to effectively capture, communicate and operate within customer requirements.
Excellent understanding of Agile methodologies and teaming models.
Reasonable understanding of software development methodologies and techniques that are used in software implementation projects.
Ability to design, develop and maintain FaceMe processes and supporting documentation.
Use of data and evidence to calculate milestone dates and the ability to achieve scope within a timebox.
Ability to communicate clear expectations to internal and external stakeholders.
BENEFITS
Life can be a constant juggle between the multiple roles we play (spouse, parent, caregiver, employee, friend etc). We encourage our people to live healthy, balanced lives by providing the flexibility they need to fulfil the responsibilities of those roles and other outside of work commitments. We offer flexible start and finish times, the ability to work from home when needed as well as an extra week’s leave each year.
We offer an annual learning allowance so we can keep growing and contributing, and we have health insuranceto support our health and wellbeing. We also offer options so all of our employees can have an ownership stake in the business.
About FaceMe
At FaceMe, we are passionate about people and how we can use technology to create great customer experiences. Our personalised Digital Humans embody the most human customer experience available today – made possible by our incredible team of experienced AI practitioners, scientists, inventors, developers, project managers, marketers and dreamers.
We dream big and invent the incredible. We are fearless and not afraid of taking risks. We never stop asking questions and learning. We want to see our technology used to improve our world for future generations. We unashamedly prioritise creating experiences that customers and end users love.
We have offices in Auckland, Hamilton, Melbourne and we’re coming soon to Austin, Texas!
How We Do Things
We are a strong and connected team, deeply passionate about what we do. We value and trust one another and we’ve got each other’s backs. We treat each other well and care for one another’s wellbeing. We work together, celebrate life and loved ones together and have fun together.
What We Offer
Life can be a constant juggle between the multiple roles we play (spouse, parent, caregiver, employee, friend etc). We encourage our people to live healthy, balanced lives by providing the flexibility they need to fulfil the responsibilities of those roles and other outside of work commitments. We offer flexible start and finish times, the ability to work from home when needed as well as an extra week’s leave each year.
We have an annual learning allowance so we can keep growing and contributing, and we have health insurance to support our health and wellbeing. We also offer options so all of our employees can have an ownership stake in the business.
If you can't see any opportunities listed that match your skillset and aspirations but you're excited by what we're about and can see yourself contributing to the future, we'd love to hear from you. Email us at [email protected]lemail.com and let us know what kind of roles you're interested in, attaching your CV/resume.
Call Us
International: +64 9 974 4865
New Zealand: 0800 322 363
Australia: +61 3 9133 8963
North America: +1 415 633 8808
media enquiries: [email protected]
Team photos:
At FaceMe we passionately believe that Customer Experience is everything. This stems from the way we operate internally and our people centric culture, the methodologies we use to develop our product and how we support end users of our software applications. Core to all of this is the relationships we create and maintain with our customers, and the quality of the work that we deliver. The Project Manager is a key influencer in executing on these core values, by leading our enterprise project deployments.
This role encompasses both commercial and customer satisfaction outcomes in the delivery and successful execution of a Digital Human project to a customer or stakeholder. This begins with the accurate gathering of customer requirements through to the completion and communication of project outcomes. You will:
Ensure our customer implementation projects generate a positive commercial return for our customers.
Ensure our customers are net promoters of FaceMe. In particular that they are promoters of the implementation process.
Develop common engagement models and practices to drive down costs of execution while maintaining high customer engagement and satisfaction.
Work with the Director of Professional Services to ensure our core values are nurtured and enhanced.
How we're going to measure success
Customer relationships and market advocacy
Overall customer NPS and NPS relating to implementation projects
Margins on customer implementation projects
REQUIREMENTS
General competencies that will help you
Open mindedness, being comfortable to be wrong & embrace learning.
Systems thinking & a technical competence required for the delivery of software based solutions.
An unwavering passion for customer experience.
Relationship building & negotiation skills required for enterprise based engagements.
Outcomes focussed: A desire to lead and influence all stages of the technology and customer journey.
Process & documentation maturity building.
Discipline and rigour.
Attention to detail, business analysis and requirements definition.
Design thinking / User journey understanding.
Specific capability that will be necessary
Exercise sound judgement in identifying risk and ability to make appropriate interventions to mitigate those risks early - this relates to both operational, commercial and technical risk.
Excellent analytical skills to effectively capture, communicate and operate within customer requirements.
Excellent understanding of Agile methodologies and teaming models.
Reasonable understanding of software development methodologies and techniques that are used in software implementation projects.
Ability to design, develop and maintain FaceMe processes and supporting documentation.
Use of data and evidence to calculate milestone dates and the ability to achieve scope within a timebox.
Ability to communicate clear expectations to internal and external stakeholders.
BENEFITS
Life can be a constant juggle between the multiple roles we play (spouse, parent, caregiver, employee, friend etc). We encourage our people to live healthy, balanced lives by providing the flexibility they need to fulfil the responsibilities of those roles and other outside of work commitments. We offer flexible start and finish times, the ability to work from home when needed as well as an extra week’s leave each year.
We offer an annual learning allowance so we can keep growing and contributing, and we have health insuranceto support our health and wellbeing. We also offer options so all of our employees can have an ownership stake in the business.
About FaceMe
At FaceMe, we are passionate about people and how we can use technology to create great customer experiences. Our personalised Digital Humans embody the most human customer experience available today – made possible by our incredible team of experienced AI practitioners, scientists, inventors, developers, project managers, marketers and dreamers.
We dream big and invent the incredible. We are fearless and not afraid of taking risks. We never stop asking questions and learning. We want to see our technology used to improve our world for future generations. We unashamedly prioritise creating experiences that customers and end users love.
We have offices in Auckland, Hamilton, Melbourne and we’re coming soon to Austin, Texas!
How We Do Things
We are a strong and connected team, deeply passionate about what we do. We value and trust one another and we’ve got each other’s backs. We treat each other well and care for one another’s wellbeing. We work together, celebrate life and loved ones together and have fun together.
What We Offer
Life can be a constant juggle between the multiple roles we play (spouse, parent, caregiver, employee, friend etc). We encourage our people to live healthy, balanced lives by providing the flexibility they need to fulfil the responsibilities of those roles and other outside of work commitments. We offer flexible start and finish times, the ability to work from home when needed as well as an extra week’s leave each year.
We have an annual learning allowance so we can keep growing and contributing, and we have health insurance to support our health and wellbeing. We also offer options so all of our employees can have an ownership stake in the business.
If you can't see any opportunities listed that match your skillset and aspirations but you're excited by what we're about and can see yourself contributing to the future, we'd love to hear from you. Email us at [email protected]lemail.com and let us know what kind of roles you're interested in, attaching your CV/resume.
Call Us
International: +64 9 974 4865
New Zealand: 0800 322 363
Australia: +61 3 9133 8963
North America: +1 415 633 8808
media enquiries: [email protected]
Team photos:
