Personal Assistant Admin/Kaiawhina Whaiaro

Company Mana Wahine
Location Lower Hutt, Wellington

Listed Wed 18 Dec, 5:00 pm
Type Full time, Permanent
Reference 4975397

40 Hour Position
Mana Wahine Incorporated Society - Maori Women's Health and Cancer Support for all whanau
We're looking for a Mana Wahine, is that you?

The core focus of this role is to support the manager for our Mana Wahine collective and the wider team, the ideal applicants will need:

Relevant work experience in a personal assistant administrative environment
IT database experience and working knowledge of computer systems
Excellent Social media capability
Excellent interpersonal oral, written communication and numerical skills
An understanding of Te Tiriti o Waitangi
Basic understanding in te reo and tikanga Maori
A clean, full driver's license
This is a full time 1-year position, if you have the skills required we would love to hear from you.
 
 
All enquiries, job descriptions and application forms can be obtained by emailing [email protected] view all

Sandwich Maker

Company Willis Street Metro - NEW WORLD
Location Wellington, Wellington

Listed Wed 18 Dec, 5:07 pm
Type Full time, Permanent
Reference 407601.28938New World Metro is based in Willis Street Wellington and offers a wide range of groceries and fresh food options.

We are currently recruiting for full time Sandwichmaker to join our busy Deli team.

We arelooking for someonewho will fit into our passionate, energetic, hardworking team and ideally have some experience with creating great sandwiches.

To be eligible for this position you will possess:


Excellent customer service skills.Highly motivated with a positive outlook on life
Strong organisational skills and an exceptional attention to detail
Can do attitude
Experience would be an advantage, but we will consider all applicants.
This position is a nightime job with the start time of 11.00pm and finishing at 7.00am so would suit someone who likes to work through the night. PLease do not apply if you are not able to work these hours.

If the above looks like you and you would love to apply, please send your CV and Cover letter [email protected] or call me on 04 4716580 asking for Richard

Applicants for this position should have NZ residency or a valid NZ work visa.
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Manager, Analytics and Insights

Location Wellington, Wellington
Pay & Benefits $138,855 to $196,030

Listed Wed 18 Dec, 5:09 pm
Type Full time, Permanent
Reference MOJ/1439594Manager, Analytics and Insights (Justice Services), Permanent, Sector Group, National Office

MOJ/1439594

Sector Group is a multi-disciplinary team that brings together the best of strategy, policy, governance, data analysis, research and evaluation capabilities to inform decision making by justice sector leaders.

We support justice agencies to deliver better justice for all in Aotearoa through insight, foresight, collaboration and courageous advice

Now is an exciting time for you to become a part of the Sector Group as the insights and advice we provide are highly sought after. Our work is characterised by innovation, quality and impact, and we are informing the transformation of the justice system.

About the role

This is a prominent tier four role that leads the analytical team that generates insights for the national justice services teams. This is a great opportunity to provide leadership in the provision of insights for decision makers - through data analysis, performance reporting, “why” analysis and “what-if” modelling across the Ministry of Justice and other justice agencies.

This management role facilitates the development of data-driven insights in collaboration with operational business units and leaders in the Ministry of Justice and with justice agencies. In this role you and your team's work will be exposed to senior leaders and Ministers across the justice sector.

This role requires someone who has a strong customer focus and can take Ministry data from interesting, to useful, to used. This exciting opportunity has come about due to the current manager taking on a new role at the Ministry of Justice.

Skills, attributes and experience

To be successful you must be a passionate leader and possess substantial experience in:


Leading a team to turn data into insight that enables decision making
Building a positive team culture that enables people to reach their full potential
Relationship management with an emphasis on promoting your team's work
Communicating with a wide range of audiences on a range of complex issues
Working as a member of a management team with varying unit goals but shared organisational goals
Working with key stakeholders across government
Salary range: $138,855 - $196,030

Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It's important to us that our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture where diversity is welcomed and celebrated.

How to apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description at the site, as well as complete an online application form by attaching your CV and cover letter.

For tracking purposes, all applications must be submitted via our online process.

Applications close 5pm on Friday 17 January 2020.

For more information about the role, please contact Lyndsey Rothwell on [email protected]

Applicants for this position should have NZ residency or a valid NZ work visa.
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Data Entry Operator

Company    Kelly Services
Location    Lower Hutt, Wellington
Listed    Wed 18 Dec, 5:10 pm
Type    Full time, Contract/Temp
Reference    BBBH481128
The main purpose of this role is to accurately input data onto Excel spread sheets and in so doing, provide support to the team. We need a candidate who can literally hit the ground running.



Responsibilities:

* Extensive data entry duties
* Extensive use of Microsoft Excel
* Answering the telephone when necessary
* General office administration





Skills & Qualifications:

* Previous data entry experience
* Some SAP experience would be advantageous
* Attention to detail
* Good written and verbal communication skills
* IT literate with very good knowledge of Microsoft Excel
* Quick learner
* Able to work to strict deadlines
* Being able to work as part of a team and able to use own initiative



If you feel that you are suitable for the above position please apply online or email Angie at Kelly Services, Wellington on [email protected]

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Are you a Customer Service Superhero?
 
The Role
 Our team of superheroes jump through hoops to provide amazing service to our valued customers. We are on the lookout for new team members who can display amazing strength, resolve the trickiest of situations, and relate well to our customers from anywhere in Aotearoa.  This mission, should you choose to accept it, is where you can make a difference to many.
You'll be the first point of contact for any electricity & gas queries, ranging from billing to faults and helping customers use their "powers" more efficiently.
You will be our product expert who will look for opportunities to add value and defend against problems faced by our customers.  You will be equipped with all the training you need to excel in this position.
Working 40 hours per week on a rotating roster, you will have plenty of opportunity to flex your muscles and be our Customer Service Champion.  The start date for this role is September 9th, 2019.

To be a successful member of our team, you will...
* Answer the phone with a smile every time.
* Be able to multi-task when faced with a busy workload.
* Learn new processes quickly and be tech savvy.
* Roll with the punches and pick yourself back up after a knockout.
 
What's on Offer?
 Working in a fast paced, action packed enviornment, our Oamaru office is a great place for you to develop your skills and grow. We're big on respect, and we're driven to do things better and smarter. We are constantly evolving and challenging the way we work. As with any worthwhile mission, it does come with it's own rewards. A decent wage, health and wellbeing benefits, staff discounts and more, are all part of the bounty.
Oh, yeah, and we're an equal opportunity employer - we'll take DC or Marvel.
We invite you to review the position description and apply today!  Applications close Friday 23rd August 2019.
If you have any questions please contact us at [email protected]
For more information, or to apply, check out the below link to be taken through to the Trustpower careers site and sign in to your profile. view all

Trustpower generates renewable electricity through more than 35 hydroelectric power stations located around New Zealand. We have an exciting opportunity for someone to join our Environmental and Regulatory Team, and focus specifically on our Environmental Management System (EMS).  You will bring your previous experience with EMS and help our team continue to provide quality resource management advice for projects and activities associated with Trustpower's generation assets.
 
Key Duties
 * Implement and maintain Trustpower's environmental management manual.
* Establish and maintain an effective environmental audit and assurance program.
* Develop training material to support delivery of Environmental Awareness training.
* Support the completion of environmental incident investigations and development of Environmental Management Plans.
 
Skills & Experience
 We are looking for someone who has a passion for the environment and people, will be an active contributor to building on our team culture, and enjoys variety and challenge.  Along with:
* Experience in maintaining quality systems, processes and practice.
* Implementing and maintaining ISO14001:2015. 
* Experience with the Resource Management Act, resource consent compliance and stakeholder engagement.
* A qualification in either resource management, science or a related field.
* Ability to work cross functionally at all levels of the business and with multiple stakeholders.
* A high degree of emotional intelligence, advanced interpersonal skills and exceptional writing skills.
There will be plenty of diversity in this role, with requirements to support the delivery of the wider Environmental Performance work stream, along with time spent at spectacular hydro generation locations throughout New Zealand.
If this sounds like an opportunity for you, we encourage you to review the full position description on our careers page and apply online today.
If you have any questions about this role, please contact Chris Fern, Lead Environmental Advisor - Environmental Performance on 027 403 2712.
Applications close on Monday 5 August 2019. view all

Trustpower generates renewable electricity through more than 35 hydroelectric power stations located around New Zealand. We have an exciting opportunity for someone to join our Environmental and Regulatory Team, and focus specifically on our Environmental Management System (EMS).  You will bring your previous experience with EMS and help our team continue to provide quality resource management advice for projects and activities associated with Trustpower's generation assets.
 
Key Duties
 * Implement and maintain Trustpower's environmental management manual.
* Establish and maintain an effective environmental audit and assurance program.
* Develop training material to support delivery of Environmental Awareness training.
* Support the completion of environmental incident investigations and development of Environmental Management Plans.
 
Skills & Experience
 We are looking for someone who has a passion for the environment and people, will be an active contributor to building on our team culture, and enjoys variety and challenge.  Along with:
* Experience in maintaining quality systems, processes and practice.
* Implementing and maintaining ISO14001:2015. 
* Experience with the Resource Management Act, resource consent compliance and stakeholder engagement.
* A qualification in either resource management, science or a related field.
* Ability to work cross functionally at all levels of the business and with multiple stakeholders.
* A high degree of emotional intelligence, advanced interpersonal skills and exceptional writing skills.
There will be plenty of diversity in this role, with requirements to support the delivery of the wider Environmental Performance work stream, along with time spent at spectacular hydro generation locations throughout New Zealand.
If this sounds like an opportunity for you, we encourage you to review the full position description on our careers page and apply online today.
If you have any questions about this role, please contact Chris Fern, Lead Environmental Advisor - Environmental Performance on 027 403 2712.
Applications close on Monday 5 August 2019. view all

Trustpower is one of only three major companies in the world offering bundled utility services to customers. As a result of its unique position in New Zealand, Trustpower has been the only 'Top 5' energy retailer to increase customer numbers over the last two years and is currently the fastest growing phone and broadband retailer. We pride ourselves on providing superb customer service - service that puts a real point of difference between us and our competitors. 
 
The Role
 As a Customer Advocate in the Billings, Cash and Collections team you will be focused on delivering a superior customer experience through accurate and timely account invoice creation, allocation of payments, and collection of debt. With a focus on retaining valued customers, your responsibilities include:
* Assisting in the delivery of accurate and timely statements.
* Proactively seeking opportunities to improve the accuracy of our data.
* Recommending and support initiatives that improve the customer experience, and reduce cost to serve.
* Providing well thought out solutions to issues raised by interrogating and interpreting data.
 
What do you need?
 We're looking for someone with an inquiring mind and who will always look for ways to improve how we do things.  Ideally you will come from a future-focused Telco and have a customer service background, but we are open about that. We do need you to have a can-do attitude, be energised and excited by change and progression, while ensuring your customer service is on point.  You will have:
* Excellent relationship management skills and a passion for providing exceptional service.
* High attention to detail.
* Strong problem solving and analytical skills.
* An ability to pick up new systems and processes quickly identifying opportunities for improvement.
* The ability to think laterally.
 
About Us
 This role is based at our Head office in Tauranga, or our offices in Oamaru.  You will be provided with the proper training to ensure your ongoing success in the role.  Our Tauranga office is designed around the concept of Activity Based Working; a creative way of working which promotes flexibility, and enables collaboration between individuals and teams.  If you are looking for somewhere you can feel like you're part of a great team, this is your chance to get on board.
Any questions?
Jump on our website or contact Maggie via [email protected]
Otherwise, to view the full position description click 'Apply Now', which will direct you to our careers site.
Applications close 4pm, Tuesday 6 August, 2019. view all

 

 
 
We are looking for a team player to join our Analytics team which has a focus on providing expertise and insights as the data-driven force behind Trustpower's exceptional customer experience. Trustpower generates renewable electricity through more than 35 hydroelectric power stations located around New Zealand. We retail electricity, gas and telco services including expansion underway to add mobile to our product offerings.

This diverse team values agility, awesome solutions, openness to new tools, tech, approaches and opportunities to learn whilst driving positive business action. Using your skills, knowledge and iterative approach, as the Data Analyst, you will build data models and automated interactive analytics solutions. Your ability to use data to paint a picture and tell a story will provide accurate visibility and valuable insights.

Working at our innovative new Head Office in Tauranga, which is designed around the concept of Activity Based Working; a creative way of working which promotes flexibility, and enables collaboration between individuals and teams, your excellent communication and interpersonal skills will be the key to your success.

Duties

Proactive delivery of valuable analytics insights.
Build data models and drive the effectiveness of automated interactive solutions.
Work to understand user's needs to meet and exceed with an iterative approach.
Build relationships with high engagement and collaboration.

Skills and Experience

With your previous experience and confidence in understanding and interpreting data we are looking for someone with the following:

Analytical skills and technical experience with SQL and BI tools such as Power BI.
Electricity/Gas/Telco industry experience advantageous but not necessary.
Strong communication skills.
Collaborative and agile delivery approach.
Ability to prioritise work and function autonomously.
Adaptive to change and driver of improvements.


What's in it for you?

So if this sounds like the opportunity for you, then we invite you to review the position description and apply today!  If you have any questions about the role, please contact Matt Vine (027 605 0383) or [email protected] view all

100% New Zealand owned and operated with an IT team adopting leading edge technologies in the Cloud platform.  As an organisation we value a creative way of working which promotes flexibility, and enables collaboration between individuals and teams.
 
The Role
 An opportunity has opened up within the Provisioning and Assure Agile team.  We are looking for an established Senior Developer who will work in a dedicated agile team.  You will join a team with a focus on helping our staff ensure they have the right tools to provide an amazing customer experience.  The focus will be application development, integration, maintenance and support as part of the delivery team.
Duties
* Designing, developing, enhancing and implementing database and application (software) solutions, including application programs and interfaces
* Coach and mentor junior developers
* Providing technical support for solutions delivered
* Adhering to REST principles when implementing integration solutions
* Engage with the wider team to ensure solution meets the desired business needs
Skills & Experience
* Experience in .net framework and .net core
* Experience in Cloud platform technologies, preferably Microsoft Azure
* Experience with architectural patterns of APIs
* Knowledge of SSIS packages
* Can build effective relationships and can deal with ambiguity comfortably
* Familiarity with DevOps
* Experience in fast-paced and complex integration environments
 
What's on Offer?
 There is always something in the pipeline and you will join a passionate team who have a genuine customer focus.  If you are interested in professional development, and being part of a collaborative, innovative and fun environment then this is the role for you!  We invite you to review the position description and apply today!
Applications close Sunday 11 August 2019.
If you have any questions please contact Anton Badenhorst on 021 241 3376 or [email protected].

  view all

About InternetNZ

InternetNZ is the home and guardian of .nz, providing the infrastructure, security and support to keep it humming. We help New Zealanders harness the power of the Internet through our community grants, research and policy. We are champions for an Internet that is accessible, open, and secure for all NewZealanders. On offer is an exciting opportunity to be part of a thriving team where team culture is very important to us. As well as our friendly and fun culture, we offer many benefits at InternetNZ. We're a family-friendly, equal opportunity employer that promotes a flexible and safe workplace.

What you will do

You will be a member of a six-person team responsible for maintaining and evolving the operational infrastructure for the .nz ccTLD. You will work closely with our research and policy team as well as software developers to advance our DNS platform and implement the bedrock of the New Zealand Internet space.

Our organisation has the responsibility of providing a core service for New Zealand to the entire world and accordingly you will be granted autonomy to see the service done well. We heavily invest in infrastructure that is reliable, secure and manageable. You will automate operations extensively for the sake of security, compliance, and resilience. Our focus on automation means that you will have some software engineering skills and be able to drive a project to accomplish these goals.

The DNS platform is comprised of name server software, switching, anycast, and HSMs deployed in avariety of data centres across New Zealand. DNSSEC, using the OpenDNSSEC signer software, hasbeen fully deployed for all our zones. You will engage with third-party providers regarding the delivery of.nz nationally and overseas.

We have been extensively involved in the development of DNSSEC standards and tools and the signingof the root nameservers. Our preference is to use open source software and to contribute back to the open source community.

What we are looking for

Effective engineers know how to properly prioritise, have a great work ethic and communicate well. Wewill be looking for those skills in candidates.

As well as these skills you will need:

a working familiarity with large scale name server infrastructure and
knowledge of DNS, DNSSEC, routing protocols including BGP
a team-first attitude, automation, tests and documentation critical to a functional team
we provide 24 hour on-call support and so a willingness to be on-call and to provide support to the on-call team for escalated issues is essential for this position. The on-call time is split between theteam of six people.

Skills you'll need to develop

We like Python, but we're open to change. Ansible is used for all system management, with each infrastructure role being testable. Testing this infrastructure is a key ongoing skill.

You'll need to gain domain specific knowledge regarding the .nz registry software, but given the custom-nature of that we don't expect that coming in to the role.

What can we offer you?

Along with a great team environment, we have a range of benefits to offer including:

life and critical illness insurance
paid home internet connection and cellphone contract
support for engaging the wider DNS community, attending and presenting at conferences
additional Kiwisaver contributions
4.5 weeks annual leave
10 days sick leave
Long Service Leave
a strong commitment to training and development.

If applying from offshore a relocation package may be available

If you are interested in this vacancy send your CV and covering letter to [email protected]. In your covering letter please outline how your experience matches what we are looking for. view all

We have an exciting career opportunity for an enthusiastic, self-motivated Junior Linux Systems Administrator to join our infrastructure team. You will report to the Infrastructure Manager and you will be responsible for managing the daily activities of InternetNZ's operating environment. You must have at least 2 years commercial experience working in a similar role in New Zealand as we need you to be able to quickly come up to speed and take responsibility for carrying out the general everyday system administration tasks. You will be part of a thriving team where culture is very important. As well as a friendly and fun culture, we numerous benefits, we are a family-friendly, equal opportunity employer who promotes a flexible and safe workplace.
The role provides the successful candidate the potential to advance their technical skills; get hands on experience with leading technology; and the opportunity to learn from experienced colleagues. This is a busy role and you will be well supported and given in-house training to come up to speed quickly. We will look to you to be proactive and use your initiative – this is a role that you will get out as much as you put in.
You will already have some experience working as a System Administrator in a commercial environment in New Zealand, and you will be keen to learn and grow in this role.
* At least 2 years’ experience managing Linux servers
* Configuration management systems experience - Puppet, Ansible.
* Exposure to open source configuration and version control tools.
* Ability to own and drive customer related issues to resolution.
* Excellent people skills and a desire to be part of a team. Self-motivated, proactive and able to work under pressure.
* An ability to prioritise workload and respond quickly to important issues.
*
To find out more about this fantastic opportunity or to request a Position Description, please contact Michael Stewart on (04) 495 7937 or Jenny Ferguson on (04) 495 7930. Your interest will be treated in the strictest of confidence.

If applying from offshore a relocation package may be available
If you are interested in this vacancy send your CV and covering letter to [email protected]. In your covering letter please outline how your experience matches what we are looking for. view all

About the role:
 * Direct response to Google generated sale leads.
* Prepare quotes & process sales orders.
* Maximise sales to customers through effective identification of cross/up selling.
* Perform outbound call activities to both new and existing customers.
* Identify opportunities to market fibre broadband and associated technical products.
* Ability to build rapport with potential and existing customers.
* Managing the database, email blast activities & related marketing activities.
Profile:
* Proven experience with outbound calls and converting to sales.
* Strong computer skills.
* Proven ability to deliver strong closing and prospecting skills.
* 2 checkable work references.
You must be a New Zealand citizen, have New Zealand Permanent Resident status or be on an OPEN Work Visa without conditions.
While we ask for a lot – we give a huge amount in return. Challenging projects. Fast paced delivery. Rapid expansion, cutting edge technology, and Swift growth.
In short – we’re a small, close knit team which is extremely supportive and collaborative. With an open environment where your ideas and suggestions will always be listened to, a competitive compensation package and the opportunity to be part of the future successes of MyRepublic.
 
How to apply
 Send your CV to [email protected]



About Us
 MyRepublic launched its services in Singapore in September 2011, expanding to New Zealand in 2014 and Indonesia in 2015 followed by Australia in November 2016. MyRepublic is now the leading disruptive regional Telco in the Asia Pacific region.
MyRepublic is about maximizing internet experience to provide customers fast connectivity without data caps. We believe that the basics of running a business are what will win our customers’ time, money, and trust. We provide great service, honest pricing, and user- focused improvements. We bring a personal and customer centric approach to the market by providing easy to understand products and services created for our local market.
At a corporate level, we believe that the leaner you are, the less obstacles stand in the way for change. That’s why we have put everything that isn’t essential to our business in the Cloud. It makes economic sense, keeps us flexible and empowers us to compete.
MyRepublic’s New Zealand  office is based in the inner city Auckland suburb of Newmarket, just a 5 minute walk from the  Newmarket train station. view all

Marketing Executive
 This is an exciting opportunity for a Marketing Executive to join our rapidly growing business. You will provide marketing support to the Product and Sales teams for consumer facing marketing initiatives.
This is a hands-on role where you will be a key member to facilitate the delivery of marketing initiatives via content and communications, the creation and delivery of E-DM’s and promotional activity.
You will have the ability to thrive in a fast paced, dynamic environment.
Position: Full Time
Location: Newmarket, Auckland
 
Specific Responsibilities
 * Work with the Product and Sales teams to ensure they have the marketing support to deliver new products and campaigns across the year.
* Reporting and analysis of ATL and BTL campaigns.
* Work with Product and Operations to understand and evolve customer communications, via the website, E-DM’s and SMS campaigns.
* Create content for our Social Media channels and work with the Social Media Managers to ensure brand consistency.
* Pro-actively work across the company to provide marketing support where required.
* Create and execute monthly EDM campaigns to maximize acquisition opportunities thru referral programs.
* Create Marketing material.
* Work with the BA to define marketing footprint for new campaigns.
* Provide Presentation support when required.
Experience and Skills:
* Qualification in marketing, business, or advertising preferred.
* Knowledge of website analytics tools and the ability to review outputs and make recommendations. (e.g., Google Analytics, WebTrends).
* Proven experience in a marketing environment.
* Experience in WordPress or similar Content Management System.
* Adobe skills preferable.
* Strong communication & interpersonal skills.
* Well organized and detail orientated.
* Intermediate Excel, Word and PowerPoint skills.
* Ability to multitask.
* Working knowledge of Direct Response campaigns..
* Excellent written skills.
* Understanding of Social Media Platforms.
 
If you have what it takes to be a Marketing Executive, switched on and fancy yourself as someone who can carry out the daily running of Marketing Executive, this could be you!
If you are open-minded, hard-working, solutions driven and committed then this could be a great opportunity for you.
While we ask for a lot – we give a huge amount in return. Challenging projects. Fast paced delivery. Rapid expansion, cutting edge technology, and Swift growth.
In short – we’re a small, close knit team which is extremely supportive and collaborative. With an open environment where your ideas and suggestions will always be listened to, a competitive compensation package and the opportunity to be part of the future successes of MyRepublic.
 
How to apply
 Send your CV to [email protected]
About Us
 MyRepublic launched its services in Singapore in September 2011, expanding to New Zealand in 2014 and Indonesia in 2015 followed by Australia in November 2016. MyRepublic is now the leading disruptive regional Telco in the Asia Pacific region.
MyRepublic is about maximizing internet experience to provide customers fast connectivity without data caps. We believe that the basics of running a business are what will win our customers’ time, money, and trust. We provide great service, honest pricing, and user- focused improvements. We bring a personal and customer centric approach to the market by providing easy to understand products and services created for our local market.
At a corporate level, we believe that the leaner you are, the less obstacles stand in the way for change. That’s why we have put everything that isn’t essential to our business in the Cloud. It makes economic sense, keeps us flexible and empowers us to compete.
MyRepublic’s New Zealand  office is based in the inner city Auckland suburb of Newmarket, just a 5 minute walk from the  Newmarket train station. view all

About the role:
 In this role you will be responsible for consistently delivering high quality and seamless service to customers through the 0508 MYFIBRE consumer contact centre and 0508 710 010 business contact centre by:
* Handling Technical/Billing and Installation Queries until resolution.
* Delivering consistent customer satisfaction and first call resolution on every interaction with a customer (verbal/written communication).
The team you will join is exceptionally committed to delivering excellent service at all times and aren’t afraid to go the extra mile to meet and exceed our customer’s expectations. You will have the ability to proactively manage any issues and see them through to resolution.
 
Key Responsibilities include:
 * Managing, coordinating and resolving Incidents & service requests as quickly as possible, drive and improve service to and on behalf of the business
* Making an initial assessment of requests, attempting to resolve them or refer them to someone who can, based on agreed service levels
* Managing customer provisioning and fault jeopardy conditions
* Reporting compilation, develops improvement plan for critical service issues where necessary
* Attending to inbound calls regarding all products and services
* Keeping Customers informed on request status and progress
* Recording all feedback received before forwarding them to the relevant channels for improvement
 
How to apply
 Send your CV to [email protected] view all

Job tasks and responsibilities

We are looking for  a Beauty Advisor, who is dedicated to retail and has a passion for Fragrance, face care, body care and Makeup.  With strong KPI's and a proven ability to achieve sales and service targets you are looking for the next step in your beauty career.

We believe that success comes from recruiting and developing the very best people!

Skills and experience

To be considered for a position, candidates will need to have the following:

A proven and established background in retail sales
Impeccable customer service and selling skills
Energy and passion for selling and delivering a great retail experience
Enthusiasm and motivation
An ability to manage a high workload under pressure within strict time frames
A "Can do" attitude & a team player
Maturity and a professional work ethic
Impeccable presentation and grooming
Attention to detail
You will need to be extremely customer focused and have the ability to react quickly to changing priorities and customer needs
Experience in Beauty and Cosmetics
Chinese Mandarin speaker would be highly regarded


The Benefits

This is a fantastic opportunity to work in an exciting and fast paced environment, where you will be rewarded with:

Great staff discounts, product allowance and incentives
Ongoing sales and product training


This is a Part time work, you are required to retail trading hours a week, covering both morning and night shifts.

If you are ambitious, out-going, customer focused, have high work standards and above all want a rewarding career in a retail environment, please forward your resume and cover letter, stating which position you are applying for.

please email your CV and cover letter to:

[email protected]
Only short listed candidates will be contacted.
  view all

We are an award-winning, innovative company designing and building advanced technology to automate farming. Our world leading guidance control techniques shift cows remotely removing the need for fences and eliminating the manual nature of shifting animals. Halter aims to enable a new generation of more efficient, sustainable farming globally.




What will you be working on?

Our GPS enabled, solar powered devices are designed to remotely guide and manage cows. The device utilises a unique piece of software enabling farmers to set virtual boundaries, schedule shifts and monitor the health and wellbeing of each individual cow, giving them full visibility of their farm. We are always pushing to use the latest advancements in technology and we want you to be a part of this process. Being a young, dynamic company, there is potential for a person in this role to have a big influence on Halter’s future direction.




Core Duties

Gather and evaluate user research in collaboration with other product and engineering team members.
Design and deliver visualisations of user research which could be in the form of user stories, user journeys, personas, and storyboards.
Translate user requirements into concepts, user flows, wireframes, and prototypes that lead to intuitive user experiences.
Assist in facilitating the process of testing, experimenting, and iterating on concepts with users.
Create high fidelity intuitive user interfaces and experiences.
Make strategic visual design and user-experience design decisions related to core and new functions that drive Halter towards its product vision,


Who are we looking for?

We are looking for big thinkers who know how to execute. We’re looking for people who are comfortable working in a dynamic, fast-paced environment where they will be challenged on a daily basis. To succeed you will need to be able to learn quickly and utilise your own initiative while working under pressure and to tight deadlines.




Desired Skills

2-5 years experience within a design role. You must be both a strong visual designer and researcher curious about the relationship between the digital and physical world.
A portfolio that demonstrates a variety of interface design work.
Experience working with human-centred design methods and best practices.
In-depth understanding of customer behaviour and needs in a digital environment.
Excellent communication skills.
Strong problem-solving skills and critical thinking skills.




Apply - [email protected]

We want to see everything you have that's interesting: CV's, project portfolios, video, links to code, etc. 
 
 
Team Video :
 
 

 
 
  view all

We are an award-winning, innovative company designing and building advanced technology to automate farming. Our world leading guidance control techniques shift cows remotely removing the need for fences and eliminating the manual nature of shifting animals. Halter aims to enable a new generation of more efficient, sustainable farming globally.

 

What will you be working on?

Our GPS enabled, solar powered devices are designed to remotely guide cows. These require robust, long-range wireless communication and conservative power consumption. They also require multiple levels of control software in order to record everything about the animal, understand it and act on this information accordingly. We use this to monitor stock health, feed, behaviour and emotion so that farmers can better understand and treat the needs of each animal. We are always pushing to use the latest advancements in technology and want you to be a part of this process. Being a young, dynamic company, there is potential for a person in this role to have a big influence on Halter’s future direction.

Core Duties

Build and grow a pipeline of quality farms fit for Halter's product
Screen and qualify incoming farm leads to assess fit and priority
Build and leverage industry relationships to establish and maintain Halter's brand
Manage and maintain the pipeline, with swift execution of deals
Maintain relationships with customers, providing support and insight
Focus on the customer and their needs, feeding back customer information to engineering teams
Support the development of industry partnerships
Build out team of junior BDMs as the company scales

Who are we looking for?

We are looking for big thinkers who know how to execute. We’re looking for people who are comfortable working in a dynamic, fast-paced environment where they will be challenged on a daily basis. To succeed you will need to be able to learn quickly and utilise your own initiative while working under pressure and to tight deadlines.

 

Desired Skills

At least 5 years experience
Relevant University degree or equivalent
Experience acquiring new leads, and supporting existing customers
Experience scaling and managing business development teams
Dairy farming experience is preferred, but not required




Apply - [email protected]

We want to see everything you have that's interesting: CV's, project portfolios, video, links to code, etc. 
 
 
Team video:
 
  view all

We are an award-winning, Auckland-Waikato based ag-robotics company designing and building advanced technology to automate farming. Our world-leading guidance control techniques shift cows remotely, removing the need for fences and eliminating the manual nature of shifting animals. Halter seeks to enable a new generation of more efficient, sustainable farming globally.




We recently closed an $8 Million Series A capital raise led by Data Collective with additional investment from Founders Fund (Peter Thiel’s investment fund) and Ubiquity Ventures. This group of investors have invested in other world-leading companies including Rocket Lab, Facebook, Spotify, SpaceX and Palantir.




What will you be working on?

Our GPS enabled, solar powered devices are designed to remotely guide cows. These require robust, long-range wireless communication and conservative power consumption. They also depend on our cloud based SaaS and industrial IoT platform which is what you will be helping to design and build from the ground up. This system is used to monitor stock health, feed, behaviour and emotion so that farmers can better understand and treat the needs of each animal.




There are many interesting challenges to be solved, from handling intermittent connectivity to on-farm devices, to designing a highly scalable multi-tenanted system that will grow to support hundreds of thousands of connected devices. We are always pushing to use the latest advancements in technology and want you to be a part of this process. Being a young, dynamic company, there is potential for a person in this role to have a significant influence on Halter’s future direction.

 

Core Duties

Participate in all parts of the software delivery lifecycle as part of a cross-functional team to deliver working software to our customers.
Build high-quality software in line with our coding standards and development processes.
Participate in our pull request process providing timely feedback to other engineers.
Develop appropriately sized automated tests to prove your code works.
Work with your team to elaborate on high-level business goals and figure out how to break these down into a roadmap of work for the team.
Take ownership of the quality of your work by actively trying to design test cases which break what you’re going to build.
Endeavour to continually improve the standard of the development practices within your team (e.g. testing, software architecture, code quality).


Who are we looking for?

We are looking for big thinkers who know how to execute. We’re looking for people who are comfortable working in a dynamic, fast-paced environment where they will be challenged on a daily basis. To succeed you will need to be able to learn quickly and utilise your own initiative while working under pressure and to tight deadlines.




Desired Skills

At least 4 years experience working as a firmware engineer.
Good knowledge of developing production quality systems in C/C++.
Good knowledge of how to develop testable systems and appropriate automated tests.
Keen interest in software architecture best practices and how to apply them in practice.
Understanding of best practice development processes e.g. version control, continuous integration / delivery, code reviews, pair programming, etc.
Experience working with any of FreeRTOS, CMake, Google Test, LoRa, IMUs, GPS, BTLE, AWS IoT or low current battery powered devices is desirable but not a requirement.
A degree in software engineering or equivalent is desirable but not a requirement.


What we can offer you

An open and supportive environment where input from all members is encouraged.
The opportunity to work in a dynamic, and highly talented team with diverse backgrounds.
A fast-paced work environment that enables and encourages knowledge sharing and skill development.
Opportunity for rapid development and career progression.
Competitive package and perks.




Apply - [email protected]

We want to see everything you have that's interesting: CV's, project portfolios, video, links to code, etc. 
 
 
Team Video:
 
 
 
  view all

We are an award-winning, innovative company designing and building advanced technology to automate farming. Our world leading guidance control techniques shift cows remotely removing the need for fences and eliminating the manual nature of shifting animals. Halter aims to enable a new generation of more efficient, sustainable farming globally.

 

Who are we looking for?

We are looking for big thinkers who know how to execute. We’re looking for people who are comfortable working in a dynamic, fast-paced environment where they will be challenged on a daily basis. To succeed you will need to be able to learn quickly and utilise your own initiative while working under pressure and to tight deadlines.

 

For someone who is truly exceptional, we will make a role.

Apply - [email protected]

We want to see everything you have that's interesting: CV's, project portfolios, video, links to code, etc.  view all

We are an award-winning, innovative company designing and building advanced technology to automate farming. Our world leading guidance control techniques shift cows remotely removing the need for fences and eliminating the manual nature of shifting animals. Halter aims to enable a new generation of more efficient, sustainable farming globally.

What will you be working on?

Our GPS enabled, solar powered devices are designed to remotely guide cows. These require robust, long-range wireless communication and conservative power consumption. They also require multiple levels of control software in order to record everything about the animal, understand it and act on this information accordingly. We use this to monitor stock health, feed, behaviour and emotion so that farmers can better understand and treat the needs of each animal. We are always pushing to use the latest advancements in technology and want you to be a part of this process. Being a young, dynamic company, there is potential for a person in this role to have a big influence on Halter’s future direction.

Core Duties

Contribute to the electrical and mechanical design of the Halter system.

Support engineering teams with rapid prototypes to quickly evaluate new ideas in field trials.

Test and validate individual components, and the system as a whole.

Support the on-farm testing units.

Who are we looking for?

We are looking for big thinkers who know how to execute. We’re looking for people who are comfortable working in a dynamic, fast-paced environment where they will be challenged on a daily basis. To succeed you will need to be able to learn quickly and utilise your own initiative while working under pressure and to tight deadlines.

Desired Skills

Engineering Bachelors University degree or equivalent.

Hard working, practically minded engineer with strong first principles problem solving skills.

Comfortable designing, executing and recording tests to thoroughly validate concepts, components or designs.

Experience using CAD, preferably SolidWorks.

Experience with PCB design and debugging.

Hands on experience in soldering, wiring, reflowing, manual pick and place and using test equipment.

Ability to manage a workshop, including keeping spaces clean, tools accessible and consumables in stock.

Experience with 3D printing is preferred but not a requirement.




Apply - [email protected]

We want to see everything you have that's interesting: CV's, project portfolios, video, links to code, etc. 
 
 
Team video:
 
  view all

We are an award-winning, innovative company designing and building advanced technology to automate farming. Our world leading guidance control techniques shift cows remotely removing the need for fences and eliminating the manual nature of shifting animals. Halter aims to enable a new generation of more efficient, sustainable farming globally.

 

What will you be working on?

Our GPS enabled, solar powered devices are designed to remotely guide cows. These require robust, long-range wireless communication and conservative power consumption. They also require multiple levels of control software in order to record everything about the animal, understand it and act on this information accordingly. We use this to monitor stock health, feed, behaviour and emotion so that farmers can better understand and treat the needs of each animal. We are always pushing to use the latest advancements in technology and want you to be a part of this process.

 

Who are we looking for?

We are looking for big thinkers who know how to execute. We’re looking for people who are comfortable working in a dynamic, fast-paced environment where they will be challenged on a daily basis. To succeed you will need to be able to learn quickly and utilise your own initiative while working under pressure and to tight deadlines.

 

Desired Skills

In third or fourth year of tertiary education or equivalent
Studying towards a degree in software, mechanical, mechatronics, engineering science, computer systems, electrical or data science
Strong problem solving skills




Apply - [email protected]

We want to see everything you have that's interesting: CV's, project portfolios, video, links to code, etc. 
 
 
Team video:
 
  view all

We are an award-winning, innovative company designing and building advanced technology to automate farming. Our world leading guidance control techniques shift cows remotely removing the need for fences and eliminating the manual nature of shifting animals. Halter aims to enable a new generation of more efficient, sustainable farming globally.

 

What will you be working on?

Our GPS enabled, solar powered devices are designed to remotely guide cows. These require robust, long-range wireless communication and conservative power consumption. They also require multiple levels of control software in order to record everything about the animal, understand it and act on this information accordingly. We use this to monitor stock health, feed, behaviour and emotion so that farmers can better understand and treat the needs of each animal. We are always pushing to use the latest advancements in technology and want you to be a part of this process. Being a young, dynamic company, there is potential for a person in this role to have a big influence on Halter’s future direction.

 

Core Duties

Lead the technical design of our front end systems and help build a world-class front end practice.
Provide early input to our design team to streamline designs for implementation, and participate in design reviews for new features, products, and systems.
Collaborate with our design team to create interactive interfaces and rapid prototypes of design concepts as well as responsive and accessible designs.
Contribute to the creation of a common development framework and set of patterns that will enable both rapid and reliable implementation whilst allowing both the engineers and teams working on the project to scale independently.
Contribute to the high level systems architecture and help to ensure the architectural vision is carried out by the various development teams.
Drive the evolution of development standards and patterns which guide the architecture of our front end systems.
Mentor team members and grow front end engineering competencies throughout the engineering team, provide feedback to improve the usability of the product and reduce the complexity of the user interface.
Maintain high levels of communication with fellow engineers and other teams about product requirements, timelines, risks, and priorities.
Stay up-to-date with your area of expertise and ensure the team is aware of new technological advances and better ways of working.
Assist with the hiring and training processes as required.


Who are we looking for?

We are looking for big thinkers who know how to execute. We’re looking for people who are comfortable working in a dynamic, fast-paced environment where they will be challenged on a daily basis. To succeed you will need to be able to learn quickly and utilise your own initiative while working under pressure and to tight deadlines.




Desired Skills

At least 5 years’ front end development experience. You must be a strong JavaScript developer familiar with modern development practices and building interactive, single page applications. Demonstrable experience with React and Redux or equivalent frameworks necessary.
At least 2 years’ experience leading the technical design of a complex front end application in production use.
Experience with React Native is highly desirable but not essential, though you must be willing to learn quickly. Any other experience with mobile development would be a bonus.
Experience with unit testing, integration testing and writing testable code.
Familiar with working in a highly collaborative team environment using Agile methodologies is desirable.
BSC or BE in Software Engineering, Computer Science or related field is preferred but not required.
Excellent communication and leadership skills.




Apply - [email protected]

We want to see everything you have that's interesting: CV's, project portfolios, video, links to code, etc. 
 
 
Team video:
 
  view all

We are an award-winning, Auckland-Waikato based ag-robotics company designing and building advanced technology to automate farming. Our world-leading guidance control techniques shift cows remotely, removing the need for fences and eliminating the manual nature of shifting animals. Halter seeks to enable a new generation of more efficient, sustainable farming globally.




We recently closed an $8 Million Series A capital raise led by Data Collective with additional investment from Founders Fund (Peter Thiel’s investment fund) and Ubiquity Ventures. This group of investors have invested in other world-leading companies including Rocket Lab, Facebook, Spotify, SpaceX and Palantir.




What will you be working on?

Our GPS enabled, solar powered devices are designed to remotely guide cows. These require robust, long-range wireless communication and conservative power consumption. They also depend on our cloud based SaaS and industrial IoT platform which is what you will be helping to design and build from the ground up. Our system is used to monitor stock health, feed, behaviour and emotion so that farmers can better understand and treat the needs of each animal.




There are many interesting challenges to be solved, from handling intermittent connectivity to on-farm devices, to designing a highly scalable multi-tenanted system that will grow to support hundreds of thousands of connected devices. We are always pushing to use the latest advancements in technology and we want you to be a part of this process. Being a young, dynamic company, there is potential for a person in this role to have a significant influence on Halter’s future direction.

 

Core Duties

Take ownership of the technical design and delivery of our systems firmware components that your team is responsible for.
Advocate to continually improve the standard of development practices within your team (e.g. testing, software architecture, code quality).
Ensure members of your team are appropriately challenged, supported and encouraged to deliver exceptional results.
Hands on delivery of critical parts of the system.
Work with junior team members to encourage professional growth helping them to achieve individual development goals.
Work with leads across teams to develop an overall target system architecture and ensure we are moving towards it.


Who are we looking for?

We are looking for big thinkers who know how to execute. We’re looking for people who are comfortable working in a dynamic, fast-paced environment where they will be challenged on a daily basis. To succeed you will need to be able to learn quickly and utilise your own initiative while working under pressure and to tight deadlines.




Desired Skills

At least 7 years experience working as a firmware engineer.
At least 1 year experience as a leading role in the design and implementation of firmware systems.
Expert level knowledge in developing production quality systems in C/C++.
Expert level knowledge in developing testable systems and appropriate automated tests.
Good understanding of software architecture best practices and how to apply them in practice.
Understanding of best practice development processes e.g. version control, continuous integration / delivery, code reviews, pair programming, etc.
Experience working with any of FreeRTOS, CMake, Google Test, LoRa, IMUs, GPS, BTLE, AWS IoT or low current battery powered devices is desirable but not a requirement.
A degree in software engineering or equivalent is desirable but not a requirement.


What we can offer you

An open and supportive environment where input from all members is encouraged.
The opportunity to work in a dynamic, and highly talented team with diverse backgrounds.
A fast-paced work environment that enables and encourages knowledge sharing and skill development
Opportunity for rapid development and career progression.
Competitive package and perks.







Apply - [email protected]

We want to see everything you have that's interesting: CV's, project portfolios, video, links to code, etc. 
 
 
team video:
 
  view all

We are an award-winning, innovative startup, designing and building advanced technology to automate farming. Our world leading guidance control techniques shift cows remotely removing the need for fences and eliminating the manual nature of shifting animals. Halter aims to enable a new generation of more efficient, sustainable farming globally.




What will you be working on?

Our GPS enabled, solar powered devices are designed to remotely guide cows. These require robust, long-range wireless communication and conservative power consumption. They also require multiple levels of control software in order to record everything about the animal, understand it and act on this information accordingly. We use this to monitor stock health, feed, behaviour and emotion so that farmers can better understand and treat the needs of each animal. We are always pushing to use the latest advancements in technology and we want you to be a part of this process. Being a young, dynamic company, there is potential for a person in this role to have a big influence on Halter’s future direction.

 

Core Duties

Support the onboarding, training and implementation of the Halter system on customers’ farms, ensuring all relevant farm owners, managers and workers are able to successfully use the system
Build genuine, authentic and enduring relationships with our farmers and their teams, families and animals!
Work closely with our farmers to empower and enable them to maximize the value derived from using Halter
Use specialist knowledge to demonstrate and educate farmers on relevant functionality to enhance value and increase usage and product adoption
Interpret and take action on usage information and behavioural observation to identify and unlock more value for our farmers. Collect product requests and drive prioritization through development process
Support company scaling and continuous learning through quality documentation and training of other Halter team members
Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences to engineering, product and marketing teams
Provide transparency to the customer and drive communication and coordination between the customer and the company to ensure we deliver on our commitments
Evaluate, shepherd and where required escalate customers to additional support channels as required
Support the sales team and the sales process when required
Build and leverage industry relationships to establish and maintain Halter's brand


Who are we looking for?

We are looking for big thinkers who know how to get shit done. We’re looking for people who are comfortable working in a dynamic, fast-paced environment where they will be challenged on a daily basis. We want people that are obsessed with helping our farmers to be successful. To succeed you will need to be able to learn quickly and utilise your own initiative while working under pressure and to tight deadlines.

This role is about two things - supporting Halter’s farmers all the way through the process to make their farms more productive and efficient, and building genuine and lasting relationships with farmers. These objectives are naturally intertwined and the best candidates will be motivated and excited excelling in both areas.

The role is well-suited to a generalist who is as comfortable sitting around the kitchen table talking as they are in the milkshed and don’t mind getting their hands dirty and helping out on the farm!




Desired Capabilities/Experience

At least 3 years relevant experience in a Customer Success, Account Management, Technical Sales or Implementation role or other experience building meaningful relationships and successfully supporting customers
Dairy farming experience is preferred but not required
Relevant University degree or equivalent preferred but not required




Apply - [email protected]

We want to see everything you have that's interesting: CV's, project portfolios, video etc.  view all

DESCRIPTION

At FaceMe, we bring a human connection to the interactions you have with the artificial intelligences being increasingly employed by the businesses you deal with everyday. We are growing quickly and looking for a Senior Developer to join our Product team in Auckland. In this role, you will be a key contributor to one of FaceMe’s core product teams and will play an important role in helping to develop FaceMe’s platform and take it to market. In particular you will be a key member of the developer experience team; the team responsible for the development of FaceMe's SDK and self-service user experiences.

What you're trying to achieve:

Deliver a high quality of development output via code that is well-crafted, comprehensively unit-tested and appropriately documented.
Maximise system quality by quantifying, testing and understanding changes in the context of the end to end system.
Help de-risk complex development efforts participating in product discovery activities, experiments and proofs-of-concept.
Encourage the adoption of continuous integration, and always be looking for opportunities to level up the team’s deployment practices and overall productivity.
Help ensure that reasonable expectations around delivery are set with stakeholders.
Support the professional services team in situations where product issues need to be troubleshooted and resolved.
Work closely with QA to both triage product defects, and collaborate on strategies for defect prevention.
Help ensure that FaceMe’s platform operates within the SLAs agreed with customers, and meets internal non-functional requirements.

To be successful, you will collaborate with other senior engineering staff on architectural and technical design decisions. You will work alongside the SRE team to help improve their product team’s devops practices and discover optimal ways to productionise code. You will also be an active participant in the team’s delivery processes (e.g. leading planning/grooming sessions, suggesting improvements at retrospectives, demoing at reviews etc.).

REQUIREMENTS

To succeed in this role, you can demonstrate:

Ability to suggest improvements to technologies, tools and processes, including the ability to evaluate alternative options.
Ability to break down large, complex pieces of work into small executable chunks.
Ability to share information/knowledge with other members of the team, and more junior members when required.
Ability to make pragmatic decisions around scope, technical design and unit test coverage.
Ability to have productive discussions and debates with team members around potential technical approaches.
Ability to interview potential engineering candidates, and contribute to FaceMe’s recruitment efforts.
A professional attitude towards performance feedback; providing it to others generously, and being open minded when receiving it from others.

BENEFITS

Life can be a constant juggle between the multiple roles we play (spouse, parent, caregiver, employee, friend etc). We encourage our people to live healthy, balanced lives by providing the flexibility they need to fulfil the responsibilities of those roles and other outside of work commitments. We offer flexible start and finish times, the ability to work from home when needed as well as an extra week’s leave each year.

We offer an annual learning allowance so we can keep growing and contributing, and we have health insurance to support our health and wellbeing. We also offer options so all of our employees can have an ownership stake in the business.







If you can't see any opportunities listed that match your skillset and aspirations but you're excited by what we're about and can see yourself contributing to the future, we'd love to hear from you. Email us at [email protected] and let us know what kind of roles you're interested in, attaching your CV/resume.










About FaceMe

At FaceMe, we are passionate about people and how we can use technology to create great customer experiences. Our personalised Digital Humans embody the most human customer experience available today – made possible by our incredible team of experienced AI practitioners, scientists, inventors, developers, project managers, marketers and dreamers.

We dream big and invent the incredible. We are fearless and not afraid of taking risks. We never stop asking questions and learning. We want to see our technology used to improve our world for future generations. We unashamedly prioritise creating experiences that customers and end users love.

We have offices in Auckland, Hamilton, Melbourne and we’re coming soon to Austin, Texas!

How We Do Things

We are a strong and connected team, deeply passionate about what we do. We value and trust one another and we’ve got each other’s backs. We treat each other well and care for one another’s wellbeing. We work together, celebrate life and loved ones together and have fun together.

What We Offer

Life can be a constant juggle between the multiple roles we play (spouse, parent, caregiver, employee, friend etc). We encourage our people to live healthy, balanced lives by providing the flexibility they need to fulfil the responsibilities of those roles and other outside of work commitments. We offer flexible start and finish times, the ability to work from home when needed as well as an extra week’s leave each year.

We have an annual learning allowance so we can keep growing and contributing, and we have health insurance to support our health and wellbeing. We also offer options so all of our employees can have an ownership stake in the business.


Submit your resume to us now!










Call Us

International: +64 9 974 4865

New Zealand: 0800 322 363

Australia: +61 3 9133 8963

North America: +1 415 633 8808

media enquiries: [email protected]
 
Video profile:
 
 
 

 
 
 
Team photos:
 
 

 
 
  view all

DESCRIPTION

At FaceMe we passionately believe that Customer Experience is everything. This stems from the way we operate internally and our people centric culture, the methodologies we use to develop our product and how we support end users of our software applications. Core to all of this is the relationships we create and maintain with our customers, and the quality of the work that we deliver. The Project Manager is a key influencer in executing on these core values, by leading our enterprise project deployments.

This role encompasses both commercial and customer satisfaction outcomes in the delivery and successful execution of a Digital Human project to a customer or stakeholder. This begins with the accurate gathering of customer requirements through to the completion and communication of project outcomes. You will:

Ensure our customer implementation projects generate a positive commercial return for our customers.
Ensure our customers are net promoters of FaceMe. In particular that they are promoters of the implementation process.
Develop common engagement models and practices to drive down costs of execution while maintaining high customer engagement and satisfaction.
Work with the Director of Professional Services to ensure our core values are nurtured and enhanced.

How we're going to measure success

Customer relationships and market advocacy
Overall customer NPS and NPS relating to implementation projects
Margins on customer implementation projects




REQUIREMENTS

General competencies that will help you

Open mindedness, being comfortable to be wrong & embrace learning.
Systems thinking & a technical competence required for the delivery of software based solutions.
An unwavering passion for customer experience.
Relationship building & negotiation skills required for enterprise based engagements.
Outcomes focussed: A desire to lead and influence all stages of the technology and customer journey.
Process & documentation maturity building.
Discipline and rigour.
Attention to detail, business analysis and requirements definition.
Design thinking / User journey understanding.

Specific capability that will be necessary

Exercise sound judgement in identifying risk and ability to make appropriate interventions to mitigate those risks early - this relates to both operational, commercial and technical risk.
Excellent analytical skills to effectively capture, communicate and operate within customer requirements.
Excellent understanding of Agile methodologies and teaming models.
Reasonable understanding of software development methodologies and techniques that are used in software implementation projects.
Ability to design, develop and maintain FaceMe processes and supporting documentation.
Use of data and evidence to calculate milestone dates and the ability to achieve scope within a timebox.
Ability to communicate clear expectations to internal and external stakeholders.

BENEFITS

Life can be a constant juggle between the multiple roles we play (spouse, parent, caregiver, employee, friend etc). We encourage our people to live healthy, balanced lives by providing the flexibility they need to fulfil the responsibilities of those roles and other outside of work commitments. We offer flexible start and finish times, the ability to work from home when needed as well as an extra week’s leave each year.

We offer an annual learning allowance so we can keep growing and contributing, and we have health insuranceto support our health and wellbeing. We also offer options so all of our employees can have an ownership stake in the business.



















About FaceMe

At FaceMe, we are passionate about people and how we can use technology to create great customer experiences. Our personalised Digital Humans embody the most human customer experience available today – made possible by our incredible team of experienced AI practitioners, scientists, inventors, developers, project managers, marketers and dreamers.

We dream big and invent the incredible. We are fearless and not afraid of taking risks. We never stop asking questions and learning. We want to see our technology used to improve our world for future generations. We unashamedly prioritise creating experiences that customers and end users love.

We have offices in Auckland, Hamilton, Melbourne and we’re coming soon to Austin, Texas!

How We Do Things

We are a strong and connected team, deeply passionate about what we do. We value and trust one another and we’ve got each other’s backs. We treat each other well and care for one another’s wellbeing. We work together, celebrate life and loved ones together and have fun together.

What We Offer

Life can be a constant juggle between the multiple roles we play (spouse, parent, caregiver, employee, friend etc). We encourage our people to live healthy, balanced lives by providing the flexibility they need to fulfil the responsibilities of those roles and other outside of work commitments. We offer flexible start and finish times, the ability to work from home when needed as well as an extra week’s leave each year.

We have an annual learning allowance so we can keep growing and contributing, and we have health insurance to support our health and wellbeing. We also offer options so all of our employees can have an ownership stake in the business.







If you can't see any opportunities listed that match your skillset and aspirations but you're excited by what we're about and can see yourself contributing to the future, we'd love to hear from you. Email us at [email protected] and let us know what kind of roles you're interested in, attaching your CV/resume.







Call Us

International: +64 9 974 4865

New Zealand: 0800 322 363

Australia: +61 3 9133 8963

North America: +1 415 633 8808

media enquiries: [email protected]
 
 
Team photos:
 
 

  view all

DESCRIPTION

At FaceMe, we bring a human connection to the interactions you have with the artificial intelligences being increasingly employed by the businesses you deal with everyday.

FaceMe Product Managers play a vital role in making this a reality, by leading the development of FaceMe’s platform and helping take it to market.

As a Product Manager in our team, you will:

Deeply understand customer problems, empathise with their challenges and identify areas in which digital humans could make a difference.
Work with stakeholders within FaceMe (e.g. sales, marketing, customer success) to equip them with the product knowledge they require, and understand their needs.
Work with designers, researchers and engineers to test solution ideas and discover problem-solution fit.
Bring a methodical, systematic approach to prioritisation (e.g across features, technical debt, items, bugs etc.) which takes emphasises customer value and weighs up different drivers.
Keep the product backlog well maintained, and working with engineering to manage releases, navigate roadblocks etc,
Support the go to market process and communicating key product updates and changes across the organisation

REQUIREMENTS

General competencies that will help you in this role:

Problem solving ability
Thoroughness and attention to detail
Ability to be a positive influence on other team members
Openness, and willingness to learn new things
Ability to communicate with stakeholders openly and without ambiguity




Specific capabilities that will be necessary

Ability to rapidly identify, test and validate product ideas, prior to expending engineering effort towards building them.
Ability to conduct research-oriented interviews/conversations with customers/users with the purpose of understanding them and their needs better.
Ability to identify the right metrics to track to assess the value being provided by a product. This includes the ability to understand what information the analytics are conveying.
Ability to evaluate product-related requests from a broad range of stakeholders e.g. sales, marketing, customer success etc. alongside other priorities.
Ability to communicate product priorities across the organisation in a transparent manner.
Ability to help product teams break down large, complex pieces of work into small executable chunks.
Ability to comprehensively document requirements/stories etc. in a way that other members of the product team can easily understand.
A professional attitude towards performance feedback; providing it to others generously, and being open minded when receiving it from others.

BENEFITS

Life can be a constant juggle between the multiple roles we play (spouse, parent, caregiver, employee, friend etc). We encourage our people to live healthy, balanced lives by providing the flexibility they need to fulfil the responsibilities of those roles and other outside of work commitments. We offer flexible start and finish times, the ability to work from home when needed as well as an extra week’s leave each year.

We offer an annual learning allowance so we can keep growing and contributing, and we have health insurance to support our health and wellbeing. We also offer options so all of our employees can have an ownership stake in the business.



















About FaceMe

At FaceMe, we are passionate about people and how we can use technology to create great customer experiences. Our personalised Digital Humans embody the most human customer experience available today – made possible by our incredible team of experienced AI practitioners, scientists, inventors, developers, project managers, marketers and dreamers.

We dream big and invent the incredible. We are fearless and not afraid of taking risks. We never stop asking questions and learning. We want to see our technology used to improve our world for future generations. We unashamedly prioritise creating experiences that customers and end users love.

We have offices in Auckland, Hamilton, Melbourne and we’re coming soon to Austin, Texas!

How We Do Things

We are a strong and connected team, deeply passionate about what we do. We value and trust one another and we’ve got each other’s backs. We treat each other well and care for one another’s wellbeing. We work together, celebrate life and loved ones together and have fun together.

What We Offer

Life can be a constant juggle between the multiple roles we play (spouse, parent, caregiver, employee, friend etc). We encourage our people to live healthy, balanced lives by providing the flexibility they need to fulfil the responsibilities of those roles and other outside of work commitments. We offer flexible start and finish times, the ability to work from home when needed as well as an extra week’s leave each year.

We have an annual learning allowance so we can keep growing and contributing, and we have health insurance to support our health and wellbeing. We also offer options so all of our employees can have an ownership stake in the business.







If you can't see any opportunities listed that match your skillset and aspirations but you're excited by what we're about and can see yourself contributing to the future, we'd love to hear from you. Email us at [email protected] and let us know what kind of roles you're interested in, attaching your CV/resume.



Team photos:
 
 




Call Us

International: +64 9 974 4865

New Zealand: 0800 322 363

Australia: +61 3 9133 8963

North America: +1 415 633 8808

media enquiries: [email protected] view all

We are looking for an intermediate mobile developer to join our Auckland office; the role will see you being responsible for responsive platform and feature development around our bleeding edge customer engagement platform across both ios and Android SDK's

About the Role

We are on the lookout for a developer with experience across iOS and Android SDK’s to contribute to the enhancements of new features on our core product servicing 110 million users globally. The role will also see you working within cross- functional project teams across our customers backend services

What You'll Need to be Successful

Experience working across Java and Kotlin, additional projects across ios SDK’s across Objective-C and Swift 3.0+ will be hugely advantageous
Some experience working across Java and Kotlin
Experience with RESTful APIs to connect Android applications to back-end services and memory tuning for android frameworks
Expert understanding of SDK tools including Gradle and Maven and UI/UX best practise




Check out our current vacancies, and send your CV or resume to [email protected] if you’re the right person for the role! Auckland-based roles require NZ Residency or a current work permit. 




About us:




We have offices in four countries and a truly international team, with over 19 nationalities on board.

What do we do? It’s simple really - we develop industry leading mobile engagement software. We’re an NZX listed company with over 100 million customers in 50 countries around the world. With headcount growth of over 30 associates in the last six months (and a whole lot more in the pipeline!) we need talented and hardworking people to join us on our journey to success.

At Plexure you’ll have the opportunity to work with industry experts on a platform used by millions of people around the world. We are an innovative company with an emphasis on learning and development.

Our Head Office is right next to Auckland’s Britomart transport hub, and international secondment opportunities are available. view all